FREQUENTLY ASKED QUESTIONS
Our products are made from real matchboxes and are really tiny and cute! The dimensions are: 2 1/16" (length) x 1 3/8” (width) x 1/2" (height)
Custom and personalized orders
No, we are really sorry that we do not have the capacity to take individual custom orders. We only make custom designs for orders with a minimum of 50 pieces. As an alternative, we do have some designs that come with blank envelopes where you can write your own message. In addition, we try our best to gather your ideas and incorporate them into our new designs so do come back and visit us from time to time for new designs :)
Customs and import taxes
We ship to over 200 countries in the world. Express Shipping is available via FedEx takes only 5-7 days, depending on your location.
Change your shipping address
Our customer service is always willing to assist you in changing address, phone number, recipient or anything that you may need. All you have to do is to contact us via our email firstname.lastname@example.org.
Your order will be canceled if the payment can not be captured by our system. Our team will inform you about the cancellation reason. Your account won't be charged in case of cancellation from our part. You can always reach out to us if you need assistance with placing a new order.
Changing shipping method from standard to express
You can request a shipping upgrade within 48 hours of placing your order. Please write to us your request at email@example.com.
Getting in touch
If you have any suggestions to help improve 3XU experience, or just simply want to say hi, please let us know at firstname.lastname@example.org.